Frequently Asked Questions
Contact & Customer Care
Our customer service team is here to answer your questions and we love hearing about your Miharo experience
How do I start my return request?
We apologize that you are not completely satisfied with your order. At Miharo, we value sustainability and aim to minimize returns to promote environmentally friendly practices. If you need to return an item, please contact us at email@example.com and let us know the reason for the return.
To ensure a smooth return process, please ensure that the items are returned in their original, unworn condition with all tags and hygiene stickers intact. For hygienic reasons, please try on swimwear over underwear. underwear on while trying it on.
When will my order be shipped out?
If you order is being shipped within Switzerland we use Swiss Post to deliver all orders. Please find expected delivery times below:
STANDART SHIPPING CH:
SwissPost shipping (2-3 business days) - FREE
STANDART SHIPPING EU:
DHL shipping (2-3 business days) - 4.90 EURO
DHL or Fedex Express shipping (3-5 business days) - 20 USD - Transit times may be affected in case of local customs delays.
Where is my order shipped from?
We ship all our orders from our warehouses in Switzerland and the EU
Will I have to pay taxes/duties?
When entering the destination country, the customer is responsible for any applicable duties and taxes. In the event that you refuse to pay these charges and your parcel is returned to us, please note that all shipping costs will be deducted from your refund.
As a legal obligation, Miharo must declare the full value paid on shipments and include an invoice for customs if required.
Can I change my order?
Thank you for placing an order with us! We process orders promptly, which means we are unable to make any changes once your order is placed. This includes changes to shipping/billing addresses, shipping methods, promo codes, as well as adding, removing, or altering items in your order.
We apologize for any inconvenience this may cause and thank you for your understanding. Please double-check your order before submitting it to ensure all details are accurate.
What is fast fashion and why is it a problem?
Never have so many textiles been produced under inhumane and environmentally harmful conditions as today. Fast fashion brands are quick to respond to new trends, launching new collections at extremely affordable prices almost weekly. This phenomenon leads to overproduction and overconsumption.
Many customers buy new clothes every four weeks, resulting in far too many clothes being produced and bought. Overproduction leads to lower prices, poorer quality and thousands of garments that end up in landfills, are burned and pollute our rivers and oceans. The fast fashion industry is the second largest polluter in the world.
If you are interested to learn more about the problem with fast fashion click on this link here.
How do I care for my suit?
To increase the longevity of your Miharo swimwear and resortwear, we recommend that you follow our care guide here.
Visit our Showroom in Basel
We love to offer our customers a personalized shopping experience, and what better way to do that than in-person? Our showroom is open to customers who want to feel and try on our products before purchasing. To ensure that we can provide our undivided attention to each customer, we require appointments to be made in advance.
If you're interested in booking an appointment, simply send us an email at firstname.lastname@example.org, and one of our friendly team members will get back to you with available dates and times. We look forward to welcoming you to our showroom!